Terms of Sale

1. Scope and Application

These Terms of Sale ("Terms") apply to all orders for goods placed by business customers ("Buyer", "you") through the Domson B2B e-commerce platform, operated by Domson Ltd ("Seller", "we", "us"), a company registered in England and Wales (company number 06460707), with its registered office at 1-10 Gordon Road, Waltham Abbey, EN9 1AF, United Kingdom.

These Terms apply to the exclusion of any other terms that the Buyer seeks to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. Your use of the Platform itself is governed by our separate Terms & Conditions.

2. Orders and Contract Formation

All orders placed through the Platform constitute a request to purchase goods in accordance with these Terms. Placing an order does not guarantee availability — stock is verified after the order is submitted, and payment is collected only after we confirm that the goods are available. A binding contract is formed only when we confirm your order by email or when the goods are dispatched, whichever occurs first.

The minimum order value is £150 excluding VAT. Orders below this threshold cannot be placed through the Platform.

We reserve the right to refuse or cancel any order at our discretion, including where:

• The goods are unavailable or out of stock.
• There is an error in the price or product description on the Platform.
• We are unable to verify your identity or business credentials.
• The order exceeds your approved spending limit.

3. Prices and VAT

All prices displayed on the Platform are in the currency assigned to your account and are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate at checkout.

Product prices and stock levels are visible only to logged-in, verified customers. Guests may browse the product catalogue but will not see pricing or availability information until their account has been approved.

We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price shown at the time the order is placed. Price changes will not affect orders already confirmed by us.

4. Account Verification

All new account registrations are subject to manual verification by our team, which may take up to 2 business days. During this process we verify your business credentials and, crucially, whether your delivery location falls within our service area.

Because we operate our own delivery fleet (see Section 6), we can only serve selected areas of the United Kingdom. As part of the verification process, we assess whether your location can be reached by our transport and assign you to the nearest warehouse and a dedicated sales representative.

We reserve the right to decline any registration at our sole discretion, including where the delivery location is outside our operating area. You will be notified by email once your account has been approved or declined. Please do not attempt to log in until you receive a confirmation email.

5. Payment

Payment is not collected at the time of ordering. When you place an order, we first verify stock availability. Once your order is confirmed, a payment link will be made available in your customer account panel. You will be notified by email when payment is due.

5.1 Card Payments (Stripe)

Card payments are processed via Stripe. A payment processing surcharge is applied to cover the transaction fees charged by the payment provider. The exact surcharge amount will be clearly displayed before you confirm payment. This surcharge is necessary because, as a wholesale distributor operating on low margins, the standard card processing fee (typically 1.5% + 20p) represents a significant proportion of our margin on each order.

5.2 TrueLayer (Bank Transfer)

We also offer TrueLayer as a payment option. TrueLayer enables instant bank transfers directly from your bank account. There is no surcharge for payments made via TrueLayer. This is not a deferred payment or credit facility — the full amount is transferred immediately when you authorise the payment.

5.3 Invoices

Where credit terms have been agreed, invoices are due for payment within the period specified on the invoice. Outstanding invoices can be viewed and paid via your customer account panel under Account > Invoices. Late payments shall incur interest at the rate of 8% above the Bank of England base rate per annum, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to claim reasonable debt recovery costs.

6. Delivery

We deliver using our own transport fleet — we do not use third-party couriers. Our fleet operates from two locations: Waltham Abbey (Essex) and Willenhall (West Midlands).

As a result, our delivery coverage is limited to selected areas of the United Kingdom that our vehicles can reach. This means:

• Next-day delivery is available for orders placed before 12:00 PM for the majority of locations we serve.
• Next-day delivery is not guaranteed for all locations — some areas are served only on specific days of the week.
• Certain areas of the UK cannot be served at all due to distance from our depots.

Delivery dates are estimates only and are not guaranteed. We shall not be liable for any delay in delivery.

Risk of loss or damage to the goods shall pass to you upon delivery. Title to the goods shall not pass to you until we have received full payment of all sums due in respect of the goods (retention of title).

You must inspect the goods upon delivery. Any claims for damaged, defective or incorrect goods must be notified to us in writing within 48 hours of delivery. Failure to notify within this period may limit your remedies.

7. Warehouse Selection and Stock Availability

Goods are dispatched from our warehouses, including Waltham Abbey and Willenhall. Stock availability and pricing may vary by warehouse. Your warehouse is assigned during the account verification process based on your delivery location, and is saved for future orders. We reserve the right to fulfil orders from an alternative warehouse if necessary.

8. Returns and Refunds

As a B2B platform, there is no automatic right of return or cancellation under consumer protection legislation. However, we may accept returns at our discretion, subject to the following conditions:

• You must contact us within 7 days of delivery to request a return authorisation.
• Goods must be returned in their original, unopened packaging and in resaleable condition.
• Perishable goods, custom-made items and goods opened from sealed packaging cannot be returned.
• Return shipping costs are the responsibility of the Buyer.
• A restocking fee of up to 15% may apply at our discretion.

Where goods are defective or not as described, you are entitled to a replacement, repair or refund under the Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.

9. Product Descriptions and Specifications

We make every effort to ensure that product descriptions, specifications and images on the Platform are accurate. However, product images are for illustration purposes only and the actual product may differ slightly. Units of measure (e.g. bags, boxes) and conversion factors are provided for your convenience and are sourced from our supplier data.

10. Limitation of Liability

To the fullest extent permitted by law:

• Our total liability for any claim arising from the sale of goods shall not exceed the price paid for the goods giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profit, loss of production, loss of business opportunity, or cost of procuring substitute goods.
• Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or defective products under the Consumer Protection Act 1987, or any other liability that cannot be limited or excluded by English law.

11. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, strikes, government actions, supply chain disruptions, or failure of third-party services.

12. Food Safety and Allergens

As a supplier of bakery and confectionery ingredients, we provide allergen and nutritional information as supplied to us by our manufacturers. It is the Buyer's responsibility to:

• Verify all allergen information, ingredients lists, and nutritional data against the physical product labelling before use.
• Ensure compliance with the Food Information Regulations 2014 (FIR) and Natasha's Law (the Food Information (Amendment) (England) Regulations 2019) when using our products in their own goods.
• Store products in accordance with the manufacturer's instructions.

We accept no liability for allergic reactions or adverse effects arising from the use of products where the Buyer has failed to check product labelling.

13. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms of Sale, please contact us:

• Email: office@domson.co.uk
• Phone: (+44) 02085 589 400
• Post: Domson Ltd, 1-10 Gordon Road, Waltham Abbey, EN9 1AF, United Kingdom